We want you to be completely happy with the items you order from us. If for any reason you are not satisfied with an item you purchase through the Site, you may return such item (accompanied by your sales receipt) within 14 days of the date on which the item was delivered to you and elect to: (i) exchange the item for another item available for purchase through the Site, (ii) receive a refund in the amount you paid for the item, or (iii) receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Site. If you return an item to us after such 14-day return period, but if the date on which the item was delivered to you is over 14 days, you may still return the item and elect either to exchange the item for another item available for purchase through the Site or to receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Site.
Return of item shipping cost included only for US and Israel Customers.
for other countries, returns shipping may be charged. Please use our Inquiry form (link below) to ask for specific addresses and eventual cost for shipping of your item.
Link to contact or Open chat
To return an item you purchased through the Site, please complete the return form on our website (link to form) and indicate the reason(s) for the return and whether you wish to exchange the item or to receive a refund or merchandise credit in the amount you paid for the item pursuant to these Terms of Sale. You may ship your return to us using the complimentary return shipping label provided by us after processing the online request for return items. the return shipping label will ensure that your return is mailed to the proper return address. If you decline to use the complimentary return shipping label provided after filing your return form on our website, you can also ship your return, prepaid and insured, to us at:
20 W. 47th st. #602, NY, NY USA 10036.
Please allow 2-3 weeks for the processing of your return.
Please note that all refunds will be issued to the original form of payment, except that cash purchases will be refunded by a company check from BJ. All items returned to us must be unaltered, unworn and in saleable condition. In addition, all returned items must include the original packaging in the exact condition it was delivered to you and all associated tags. Please note that used items are not eligible for return unless such items are defective. Some exclusions may apply.